HELP · CONTACTS
Contact
Contact is via Telegram only: the store bot and support in the mini app. There is no email, phone or office. You have thirty minutes for a guarantee replacement — write to the bot straight away and give the order number.
SUPPORT
Council of the Pack
Order reviews, account replacements, disputed cases, questions about formats. A person answers — in order of workload.
@mawgli_bot
MINI APP
Support in the app
Order tickets are opened right in the store's mini app in Telegram — with the order number and an attachment. It lives in the same bot.
@mawgli_bot
The store has no email, phone or office — we neither send nor receive emails. The email in your account is needed only to find your orders.
Common questions
Write to the bot @mawgli_bot and give the order number. The reply will come there too — we have no other channel.
Within thirty minutes after purchase, write to the bot with the order number and the item SKU. If the account does not let you in at first login, we replace it free of charge.
If there is nothing to replace it with, the funds are returned to your store balance — it can be used to pay for the next order. There is no automatic refund to a card.
We do not announce separate wholesale terms: the price and minimum lot are on each item's card. For a large batch, write to the bot — we will look at the stock.
The catalog, payment and delivery run around the clock without human involvement. Support is handled by a person — we do not promise a response time.
No email, phone or office